Privacy Policy for Bindicator

Effective Date: January 2023

Thank you for choosing Bindicator (“we,” “our,” or “us”) as your preferred service provider. This Privacy Policy is designed to inform you about the collection, use, and protection of your personal information when you use our services and visit our website.

Information We Collect

1. Personal Information: During the registration process, we may ask for certain personal information, such as your name, email address, and mobile telephone number. We use this information to create and maintain your account and to provide you with access to our services.
2. Address Information: At registration, we may request your address details to allow us to look up your property reference number. This reference number is necessary for us to collect and provide you with accurate bin schedules relevant to your location. However, we do not store your address information in our systems beyond the lookup process.
3. Alexa-Related Information: When you use our services through Amazon Alexa, we may collect voice commands, Alexa device identifiers, and usage data to fulfill your requests and improve the functionality of our Alexa skill.

Use of Your Information

1. Bin Schedule Access: We use your property reference number to access and provide you with your bin collection schedules. Rest assured that your address information is not stored in our systems, ensuring the utmost protection of your privacy.
2. Communication: We may use your email address and mobile telephone number to communicate important updates, service-related announcements, and customer support responses. We will never share your contact details with third parties for marketing purposes without your explicit consent.
3. Alexa Interaction: When you use our services through Amazon Alexa, we collect and use the provided voice commands and device identifiers solely to respond to your queries and provide relevant information.

Security Measures

1. Encryption: Your mobile telephone number, collected during the registration process, is stored in our database using military-grade encryption. This security measure ensures that your sensitive information remains safeguarded from unauthorized access or data breaches.
2. Regular Audits: We conduct regular security audits to evaluate and enhance the security of our systems and databases, aiming to keep your personal information safe.
3. Alexa Skill Security: We employ industry-standard security measures to protect the data transmitted through our Alexa skill and ensure its confidentiality.

Data Retention

1. Address Information: As mentioned earlier, we do not store your address information in our systems beyond the initial property reference number lookup process. We retain this information only temporarily to fulfill the purpose of providing you with accurate bin schedules.
2. Mobile Telephone Number: Your encrypted mobile telephone number will be stored in our database as long as you maintain an active account with Bindicator. If you decide to close your account, we will securely delete your phone number from our records.
3. Alexa Interaction Data: We retain the voice commands and usage data related to interactions with our Alexa skill to improve its functionality and user experience. However, we do not associate this data with personally identifiable information.

Third-Party Services

1. We may use third-party services to facilitate registration, authentication, or customer support. While doing so, we ensure that these services adhere to industry-standard security practices and comply with our privacy requirements.
2. Alexa Integration: When you use our services through Amazon Alexa, please note that your interactions are subject to Amazon’s privacy policy. We encourage you to review their policy to understand how they handle your data.
3. Data Sharing: We do not share your personal information with third-party services or platforms for any marketing purposes without your explicit consent.

Changes to the Privacy Policy

1. We reserve the right to update this Privacy Policy periodically to reflect any changes in our data practices or legal requirements. Any significant revisions will be communicated to you through prominent notifications on our website or via email.

Contact Information

1. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at privacy@bindicator.co.uk.
2. By using Bindicator’s services, you agree to the terms outlined in this Privacy Policy. Your trust is vital to us, and we are committed to ensuring the privacy and security of your personal information throughout our business practices.